Confidence

Confidence begins with selecting a well-respected homebuilder and continues after closing with extensive warranties and exceptional customer service.

Ball Homes has been ranked by BUILDER magazine to be among the nation's top 100 builders annually since 1998. We are a Registered Builder Member of the Home Builders Associations in the areas where we build, and an Accredited Business member of the Better Business Bureau in those areas. We are a family owned and operated business that has been building new homes in Kentucky since 1959, and we understand the value of a solid reputation and long term customer relationships, as well as the importance of investing in the communities in which we live and build.

Ball Homes provides the knowledge and care required to protect a new home investment, and we are glad to work together with each homeowner to keep that beautiful new home in prime condition.  

All of our new homes include the following warranties: 

The Builder's One-Year Warranty, which warrants the workmanship and materials used in the new home, as defined in the 2-10 Home Buyers Warranty Booklet, for one year from the date of closing. 

The 2-10 Home Buyers Warranty, including both a Two-Year Systems Warranty and a Ten-Year Structural Warranty.  The Two-Year portion of the warranty provides two years of coverage from the date of closing on the delivery of water, sewer, electric, and HVAC service to the home.  The Ten-Year Structural Warranty provides coverage of load-bearing elements of the home as defined in the 2-10 Home Buyers Warranty Booklet, for ten years from the date of closing. 

A One-Time Three Year Drywall Touch-up is also offered. At any one time during the first three years, Ball Homes will schedule a service call to touch up (but not to paint) nail pops, loose seams, and other drywall imperfections as identified by the homeowner. 

Manufacturers' Warranties on some components extend beyond the builder's warranty, such as the windows, the shingles, and the plumbing pipes and fittings. Specific warranty information and registration cards are provided during the pre-closing walk-through. 

Ball Homes makes every effort to make warranty service as convenient and efficient as possible for the homeowner. Emergency warranty service is available 24 hours a day, seven days a week. Non-emergency warranty items are serviced on an appointment basis at convenient, efficient intervals of six and eleven months after closing. Ball Homes has dedicated a personnel team to warranty service, so the demands of new construction do not compete for attention with warranty work. Our professional technicians are familiar with our homes and the products we use. Our subcontractors and suppliers also provide warranty service to stand behind the products and services they contribute to the home. 

All of our warranties are transferrable, should the home be re-sold during the warranty period.