Tag: Customer Service

And The Results Are In....

Here at Ball Homes, we recognize the importance of the trust a homebuyer places in us as their chosen homebuilder. Few decisions in life are more important than determining the company who will build your home--the safe haven for your family for years to come. Because you’ve entrusted us with the construction of your home, we strive to maintain that same homeowner confidence throughout the entire homebuilding process.
We value our customers by being sensitive to their needs and providing a quality product that represents a good value.  At our core, we are dedicated to making customer service and homeowner satisfaction our main goal. This is only possible by receiving input from our customers. After the closing of a home, we send out Customer Satisfaction Surveys to each of our homeowners. We value the comments, suggestions, and remarks that people give us. By getting customer feedback, we can gather information about the practices that are working, the procedures we can improve upon, and the home options people are looking towards.
Out of the responses we received from the Customer Service surveys in Q1 of 2013, 98% of homeowners say they would recommend Ball Homes to other home buyers. For us, these results not only mean that our homeowners love the quality of their Ball home, but that they also put their stamp of approval on our product and are willing to tell others about it. Essentially, these people have become part of our sales team by telling others that building with Ball Homes is the right choice. Our customers are our biggest marketing tool and these results demonstrate our dedication to providing the highest level of customer satisfaction.
We want to thank all of our homeowners. Without you, we wouldn’t be where we are today. We genuinely believe that the greatest compliment you can give us, as a home builder, is a referral. If you have any questions about the home building process, please contact a Ball Homes Specialist today!

Giving Back to Our Communities

Here at Ball Homes, our vision is to provide quality communities for the people of Kentucky and Tennessee. For us, that means that not only are we committed to providing our customers with quality-built homes at affordable prices, but we are equally dedicated to being good stewards in our community. Since our founding over 50 years ago, we have made it a priority for our company to support various charitable causes throughout the Central Kentucky, Louisville, and Knoxville communities. We actively and enthusiastically partner with organizations that work to improve the quality of life in the communities where we live and work.
We believe that Ball Homes successes are closely linked with the overall success and health of the communities we serve. That is why we partner with our homeowners to donate money for each customer survey we receive back. For each customer service survey we receive from our recent clients, Ball Homes will donate $10 to the charity specified by the homeowner on the survey. Customers can choose from multiple charities in their local community. Not only does that help us improve our company, our products, and our processes with the feedback we receive, but it also ensures that local charities in our community will receive the money and support they need.
We understand the importance of supporting our local charitable causes through donations and public awareness. We encourage you to join with us in giving back to our communities and our neighborhoods.